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Further Information About Our Use of Cookies

To control which cookies are set, click Settings

"Essential" cookies let you move around the website and use essential features like secure areas and online billing. These cookies don't gather any information about you that could be used for marketing or remembering where you've been on the internet.

NameDescriptionExpiration
ApacheThis cookie is set to provide a unique identification of the User and is passed back to the server with each subsequent request. The cookie allows us to distinguish between requests from multiple Users vs. multiple requests from the same User. The information is used by many features of the Content Management System as well as the systems responsible for protecting the website from abuse (e.g. a Denial of Service attack).one "session" (i.e. until the browser is closed)
cookie_option_shownThis cookie controls whether the "privacy options" tab has been shown to the User. The tab appears only once per session on the first page that the User lands on.one "session" (i.e. until the browser is closed)
privacy_preferenceThis cookie is set to record the fact that a User has opted to disable cookies.1 year from set/update.
privacy_cookie_statusThis cookie is set to record the fact that a User has opted to enable cookies.1 year from set/update.
cms_deviceThis cookie detects what type of device is being used so that the user experience can be tailored accordingly. 6 months from set/update.
NameDescription
_fbp, frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

Ruler 

NameDescription
__racnt, __racplx, __rasel, __ratel, __ra*This cookie is used to determine unique visitors to your site and it is updated with each page view.  More information from Ruler Analytics

We use Google Analytics to monitor usage of the website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors (not by name or IP address). For more information see Google’s Privacy & Terms.

NameDescriptionExpiration
__utmaThis cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.2 years from set/update.
__utmbThis cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes.30 minutes from set/update.
__utmcThis cookie is no longer used by the ga.js tracking code to determine session status.

Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.

Not set.
__utmzThis cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.6 months from set/update.
__utm*Any cookies with this prefix are related to Google Analytics6 months from set/update.
_gid, _ga*Any cookies with this prefix are related to Google Universal Analytics. This cookie assigns a client identifier by generating a random number to distinguish unique users. It is used to calculate visitor, session and campaign data and is included in each page request on a site.2 years from set/update.

Please see Zoho cookie policy for more details.

Cookie name and detailsTTLPurposeDomainIf JS API (.salesiq.domain())enabled
"zld"+<@lsid@>+"state"5 minsThis cookie stores the minimization and maximization state of an embed on the website.xyz.domain.comdomain.com
"zld"+<@lsid@>+"dragpos"5 minsThis cookie stores the position of the embed on the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_zldp"2 yearsThis cookie identifies the unique visitors for the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_zldt"1 dayThis cookie identifies unique visits for a visitor in the websitexyz.domain.comdomain.com
<@screenname@>+"-"+"_siqid"2 yearsThis cookie helps you track users across all domainsxyz.domain.comdomain.com
<@screenname@>+"-"+"_uuid"2 yearsThis cookie provides user id needed in REST API to get the data of the current user.xyz.domain.comdomain.com
isiframeenabled1 dayThis cookie is set when the Live Chat feature is disabled by proactive chats/trigger/JSAPIxyz.domain.comdomain.com
"gdpr_"+<@screenname@>+"__donottrack"1 monthThis cookie stores the GDPR consent from the visitor - enable/disable trackingxyz.domain.comdomain.com
"gdpr_"+<@screenname@>+"_trackingconfig"1 monthThis cookie stores the GDPR consent configured in the SalesIQ portalxyz.domain.comdomain.com
"zld"+<@lsid@>+"Article_"+<@article_id@>1 dayThe cookie stores if an article is liked or not by the visitorxyz.domain.comdomain.com
<@screenname@>+"-"+"mc_cid"1 dayThis cookie tracks Mailchimp details about the visitor via campaign id & member email's unique idxyz.domain.comdomain.com
<@screenname@>+"-"+"mc_eid"1 dayThis cookie tracks Mailchimp details about the visitor via unique id & member email's unique idxyz.domain.comdomain.com
"JSESSIONID"When the browsing session endsThis cookie is generated by servlet containers like Tomcat and used for session management for the HTTP protocolsalesiq.zohopublic.
com
salesiq.zohopublic.
com
"LS_CSRF_TOKEN"When the browsing session endsThis cookie is used for security purposes in order to avoid Cross-Site Request Forgery, (CSRF) for the AJAX calls made by the visitorsalesiq.zohopublic.
com
salesiq.zohopublic.
com
e3de1f7d42(random checksum)When the browsing session endsThis cookie is used for internal load balancing of SalesIQ serverssalesiq.zohopublic.
com
salesiq.zohopublic.
com
"shopifyat_"+<@lsid@>UndefinedUsed in the Shopify app to authenticate the SalesIQ API requestsalesiq.zoho.comNot Applicable
"fbpgsr_"+<@lsid@>UndefinedUsed in the Facebook app to authenticate the SalesIQ API requestsalesiq.zoho.comNot Applicable
_zldvfp6 monthsUsed to identify visitors referred from email campaignsxyz.domain.comNot Applicable
uesign1 monthThis cookie is used to manage the security of the applications.salesiq.zoho.comNot Applicable
NameDescription
CRMCSRWe use Zoho CRM (Customer Relationship Management) to store customer information. When you enter your details into one of our website's forms the data is sent securely to Zoho.
 
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