Your Terms and Conditions are vital to your business and are also required by law to protect you and your customers. It can be a daunting task trying to decide what you need on your website but the topics you should include are:
• Contracts
• Copyright • Returns, losses and refunds
• Complaints
• Contact • Data and privacy
You should also consider:
• Access to the website
• Health and safety
• Patents and Trademarks
• Law
Karen Edwards, Commerical Solicitor, says “A detailed description of your policy is essential. This can include how enquiries will be dealt with, how you intend to treat your customers, your complaints policy and ensuring that the customer knows their statutory rights.” Data and privacy is important to your customers, they need to be reassured that their private details, including contact details, credit card numbers etc are safe in your hands and that their details will not be passed on to other companies. Ensure that it is clear that your company follows all guidelines that the law demands. If you are intending to supply goods it is vital to make clear that you as the supplier are only partially responsible for delivery times. Most companies use a third party to deliver goods and the responsibility for delivery lies with them. It’s a good idea to allow a few extra days when giving ‘acceptable delivery times.’
Our team at Frettens can assist you in writing your Terms and Conditions, if you are doubtful that you have covered yourself legally and included all the clauses necessary. Having someone with the expertise to help with legal jargon can make running your online business easier. Remember that the consumer has more rights in law than you have as a supplier, so make sure you get things right first time.
For a free initial meeting please call 01202 499255 and Karen or a member of her team will be happy to discuss any questions you may have.
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